Frequently Asked Questions

Popular Questions

• Which payment methods are available?

  We accept secure payments through major credit and debit cards, as well as other trusted payment providers depending on your location, like bank transfer. All transactions are processed through encrypted systems to ensure your data is always protected.

• Can I try out your products at the shop?

  At the moment, nagu products are mainly available online. However, we collaborate with selected stores across Europe. If you are looking for a physical point of sale, feel free to contact us and we will guide you.

• Can we collaborate?

  Absolutely. We are always open to working with stores, distributors and partners who share our values. If you are interested in offering nagu products, please contact us and we will be happy to discuss collaboration opportunities

Orders & Shipping

• Do you ship internationally?

  Yes, we ship across Europe and are continuously expanding to new regions. Shipping options and delivery times may vary depending on your location. The available options will appear in your cart during the checkout process.

• Can I track my order?

  Yes. Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your package at any time.

• How long will my order take to arrive?

  Delivery times depend on your location and the product type. Standard orders are usually delivered within a few working days. The available options and deadlines will appear in your cart during the purchase process.

• How can I change my order?

  If you need to modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible once production or shipping has started.

Exchanges & Returns

• How can I exchange or return a product?

  If you purchased your product through Amazon, returns and exchanges are handled directly through Amazon according to their policies.

  For wholesale or direct orders, returns are accepted in accordance with European regulations. Please contact us to arrange the process and we will assist you.

Materials & Products

• Where do the materials come from?

  Our products are made from carefully selected materials with a strong commitment to sustainability.

  All our wood comes from responsibly managed forests and is FSC-certified. The paper used in our packaging is also recycled and FSC-certified, and our wrapping bags are made from 100% recycled plastic and printed with eco-friendly inks.

  We focus on creating products that are not only beautiful and durable, but also respectful of the environment.

• Can I personalize the product?

  Our products include a set of letters and elements so you can easily personalize them yourself. This allows you to create a unique and meaningful gift in your own way.

• Is the product ready to use?

  Our products are designed to be completed by you. You can personalize them easily using the included letters and elements, making each piece unique.

Other

• How do I get a copy of my invoice?

  If your purchase was made through Amazon, your invoice is automatically generated and available in your Amazon account.

  For orders placed directly through our website, the invoice is sent by email once payment has been completed.

  If you ordered via other marketplaces, the invoice is issued and provided directly through their platform.